Vehicle testing at TÜV is a matter of trust. TÜV Saarland is divided into two divisions: the technical inspection body – TÜV Saarland e.V. – and the officially recognised inspection organisation – TÜV Saarland automobil GmbH. The latter is part of the TÜV Rheinland Group.
In Germany, TÜV is almost synonymous with the regular general inspection (HU). At ten TÜV Saarland e.V. technical inspection centres and 13 TÜV Saarland automobil GmbH inspection centres, experts test vehicles for road safety, environmental compatibility and compliance with relevant regulations. Both the locations and the responsible experts fulfil strict quality criteria.
However, the main and emissions test is only one part of the broad service portfolio. TÜV Saarland offers, among other things:
The legal regulations in Germany stipulate that technical inspection centres such as TÜV Saarland e.V. and TÜV Saarland automobil GmbH are authorised to inspect vehicles. In addition to the main inspection, lighting systems, chassis, tyres, brakes and safety and exhaust systems are checked. After passing the test, the vehicle receives the familiar inspection sticker, which is usually valid for 24 months for passenger cars.
The opinion of customers is important to TÜV Saarland. Feedback on a service provided or praise can be communicated in various ways. This applies to concerns relating to invoices, services, test results or the behaviour of employees.
Feedback can be submitted in the following ways:
The receipt of a complaint is confirmed in writing by TÜV Saarland. In order to avoid conflicts of interest in the processing of complaints or appeals, decisions are made exclusively by independent personnel.
After analysing and processing an objection or complaint, the responsible body will issue a statement. This contains the reasons for the decision or, if necessary, a revision of the decision. Further measures are initiated depending on the situation.
Once processing has been completed, the customer receives a final response.