Market research & customer dialogue

Customer loyalty through dialogue

Proximity to the customer is more important today than ever before. Product and service experiences are frequently shared, evaluated and communicated in social networks and on the Internet.

TÜV Saarland offers a comprehensive selection of survey and monitoring tools that support companies in their continuous dialog with their customers. With the TÜV seals, companies can demonstrate their good performance to the outside world and show prospective and new customers that they are in good hands.

Regular surveys with certificate

We survey your customers in a comprehensive full-service process. We always use the tools, channels and methods (e-mail, online integration, telephone, post) that apply to your target group. In this way, we create a representative picture of opinion.

The experts from TÜV Saarland Solutions coordinate the entire survey process and the relevant content individually with the company’s team and support each phase of the execution.Permanent monitoring of your customers

Continuous monitoring of your customers

For companies that want to continuously monitor their customers’ opinions, the monitoring solutions from TÜV Saarland Solutions are the perfect choice. The customer-friendly survey process reduces the workload and provides direct online access to the latest results.

TÜV MONITOR offers you even more options.

  • Minimal workload for you
  • Immediate access to current results
  • TÜV seal for your website
  • Feedback option for dissatisfied customers
  • CRM connection

Product tests and certifications

TÜV Saarland Solutions market research also offers the opportunity to test new products and prototypes on representative target groups. A suitable sample tests the product over a defined period of time and reports on their experiences. Products that pass the test are awarded the TÜV customer report seal.

Contact

TÜV Saarland Solutions GmbH
Hochstraße 59
66115 Saarbrücken

+49 (0) 681 – 506 700
solutions@tuev-saar.de
solutions.tuev-saar.de